Privacy Policy — AK Digital House

1. Introduction

AK Digital House LLC ("Company," "we," "us," or "our") operates the website located at akdigitalhouse.com (the "Site") and provides digital marketing services including web design, search engine optimization, paid advertising management, and branding services (collectively, the "Services"). This Privacy Policy describes how we collect, use, disclose, retain, and protect information about individuals who visit our Site or engage with our Services. By accessing or using the Site, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We collect information in the following ways:

2.1 Information You Provide Directly

Contact and inquiry data — when you submit our contact form or request a strategy call, we collect your name, email address, company name, and any details you include in your message.
Client and project data — in the course of delivering Services, we may collect business information, brand assets, credentials, and other materials you provide to us.
Communications — records of correspondence when you contact us by email or through the Site.

2.2 Information Collected Automatically

Log data — your IP address, browser type and version, operating system, referring URLs, pages visited, and timestamps.
Usage data — clickstream data, session duration, and other behavioral metrics collected through analytics tools.
Cookies and similar technologies — see Section 6 for details.

2.3 Information from Third Parties

We may receive information about you from third-party platforms (such as Google Ads, Meta Ads, or LinkedIn) when you interact with our advertising campaigns, subject to those platforms' own privacy policies.

3. How We Use Your Information

We process personal information for the following purposes and under the following legal bases:

To respond to inquiries and provide Services — processing is necessary to perform our contractual obligations or to take steps at your request prior to entering a contract.
To communicate with you — sending quotes, proposals, project updates, and service-related notifications.
To send marketing communications — with your prior consent, we may send you newsletters, offers, or educational content about digital marketing. You may opt out at any time (see Section 9).
To operate, maintain, and improve the Site — analyzing usage patterns, troubleshooting errors, and enhancing user experience.
To comply with legal obligations — retaining records as required by federal and state law, and responding to lawful requests from government authorities.
To protect our rights and prevent fraud — detecting and preventing security incidents, abuse, or illegal activity.

4. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share information in the following limited circumstances:

Service providers — we engage trusted third-party vendors (e.g., email delivery platforms, cloud hosting, analytics providers, payment processors) who process information on our behalf under written data processing agreements that restrict their use of your data.
Business transfers — in the event of a merger, acquisition, reorganization, or sale of all or substantially all of our assets, your information may be transferred as part of that transaction. We will notify you by email or prominent notice on our Site before your information becomes subject to a different privacy policy.
Legal requirements — we may disclose your information when required by law, subpoena, court order, or other governmental or legal process, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
With your consent — we may share your information for any other purpose with your prior written consent.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by applicable law. Specifically:

Contact form submissions and inquiry records are retained for up to 3 years from the date of submission.
Client project data is retained for the duration of the client relationship and for up to 5 years thereafter for tax and legal compliance purposes.
Website analytics data is retained in accordance with our analytics provider's standard retention periods.

When personal information is no longer needed, we securely delete or anonymize it.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate and improve the Site. Cookies are small text files placed on your device. We use the following categories of cookies:

Strictly necessary cookies — required for the Site to function. These cannot be disabled.
Analytics cookies — help us understand how visitors interact with the Site (e.g., Google Analytics). These cookies collect data in an aggregated, anonymized form.
Marketing cookies — used to deliver relevant advertisements and track campaign performance on platforms such as Google and Meta.

You can control or disable non-essential cookies through your browser settings or a cookie preference tool. Disabling certain cookies may affect the functionality of the Site. For information on how to manage cookies in popular browsers, visit the browser's help documentation.

7. Do Not Track

Some browsers offer a "Do Not Track" (DNT) signal. Because there is no universal standard for interpreting DNT signals, our Site does not currently respond to DNT browser signals. We will update this policy if industry standards change.

8. Children's Privacy

Our Site and Services are directed to adults and are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately at contact@akdigitalhouse.com and we will promptly delete it.

9. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information, including:

Right to know / access — the right to request information about what personal data we hold about you.
Right to correction — the right to request that we correct inaccurate personal information.
Right to deletion — the right to request deletion of your personal information, subject to certain exceptions.
Right to opt out of marketing — you may opt out of receiving promotional emails at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly.
California residents — under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), California residents have additional rights including the right to opt out of the sale or sharing of personal information. We do not sell or share personal information as defined under California law.
Virginia, Colorado, Connecticut, and other state residents — residents of states with comprehensive consumer privacy laws may have additional rights. Please contact us to exercise applicable rights.

To exercise any of the above rights, submit a verifiable request to contact@akdigitalhouse.com. We will respond within the timeframe required by applicable law (generally 30–45 days). We will not discriminate against you for exercising your privacy rights.

10. Data Security

We implement commercially reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission (SSL/TLS), access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you provide information at your own risk. In the event of a data breach affecting your rights, we will notify you as required by applicable law.

11. Third-Party Links

Our Site may contain links to third-party websites, including social media platforms and advertising networks. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information. The inclusion of a link does not imply our endorsement of that site.

12. CAN-SPAM Compliance

We comply with the CAN-SPAM Act. Any commercial email we send will: (a) include a clear and accurate subject line; (b) identify the message as an advertisement where applicable; (c) include our physical mailing address; and (d) include a clear and conspicuous mechanism to opt out of future emails. We will honor opt-out requests within 10 business days.

13. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Material changes will be indicated by updating the "Last updated" date at the top of this page and, where appropriate, by sending you an email notification. We encourage you to review this Policy periodically. Your continued use of the Site following the posting of changes constitutes your acceptance of those changes.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

AK Digital House LLC
Raleigh, North Carolina
contact@akdigitalhouse.com
(919) 578-7829